What is North East
SCHOOLS?
North East Schools is a multi-service ICT Support business. We are passionate about focusing on the Education Sector and ensuring that all staff are capable of understanding, and handling, the ICT needs of Primary Schools across the North East.
NES is based in Chester-Le-Street, Durham and has clients from various backgrounds all over the UK, including the education sector. We offer a friendly but professional service, and you can trust us to fit right in as part of your in-house team. We promise you that once we’re part of your team, you’ll never look anywhere else.
We cover all aspects of ICT support within schools, from wired and wireless networks, through to PCs, laptops, tablets, servers and their support, along with so much more. NES can bring a wealth of experience in terms of advice and guidance for schools due to our combined 25 years of background consisting of multiple roles within the education industry, including working within the Local Council.
Unlock the full potential of your school with our comprehensive Service Level Agreement (SLA). Gain access to expert guidance, resources, and support tailored specifically to educational institutions. Maximise efficiency, improve student outcomes, and streamline your operations.
IT Solutions?
Our School’s SLA has been designed to provide schools with an onsite ICT Technician on a flexible or agreed frequency that provides cover for curriculum and admin systems identified by the school. The school partnership allows the following complete end-to-end service:
• Installation & Setup
• User Training
• On-going support (Remote/Telephone or Local)
• ICT Network Maintenance and Development
• Consultation Service
• Fault reporting
What is
INCLUDED?
- Support, repairs, restoration and configuration of declared servers
- Full support, repairs, restoration and configuration of declared devices and peripherals managed via remote management software.
- Proactive monitoring, management, and repair of declared servers (where enrolled).
- Proactive monitoring and management of client devices (where enrolled).
- Critical service monitoring.
- Troubleshooting of any server, device, or printing issues.
- Support of network services including active directory and group policy.
- Re-installation of software (where evidence of license is available).
- Management of escalations to third parties, where appropriate.
- Disaster recovery of any declared servers after failure. This also includes software re-installation and configuration.
- Network connectivity support for issues deemed to be within the local area networking equipment including:
-
- Wireless infrastructure
- Switching
- Network investigation and troubleshooting
- Provision of loan networking equipment, where required and available
Book Your FREE School Visit
Discover how our IT solutions can transform your school’s technology infrastructure with a FREE site visit. Get in touch with us today to schedule your visit and take the first step towards a more efficient and secure school environment.
Website
Development
We deliver inspired website design, website development, ecommerce development and content management solutions to schools to boost their online performance and digital brand awareness.
Print &
Embroidery
Turn your design briefs and ideas into something amazing. Let our award-winning agency bring your school to life with high-quality logo designs and school wear for your business.
