Acceptable Use Policy
PLEASE READ THE BELOW CAREFULLY BEFORE USING THIS SITE
Acceptable Use Policy Use
Last updated: 1st February 2026
This Acceptable Use Policy explains the rules that apply when you use our website.
This policy applies to our website:
By using our website, you agree to follow this Acceptable Use Policy. If you do not agree with it, you must not use our website.
This policy should be read alongside our Website Terms and Conditions, Privacy Policy and Cookie Policy.
1. Who we are
This website is operated by Madhouse Media Ltd.
Company name: Madhouse Media Ltd
Company number: 11356598
Registered in: England and Wales
Registered office: Bridge End Chambers, Front Street, Chester Le Street, County Durham, United Kingdom, DH3 3QY
Email: hello@madhousemedia.co.uk
In this policy, “we”, “us” and “our” refer to Madhouse Media Ltd. “You” and “your” refer to anyone who uses our website.
2. Purpose of this policy
This policy is designed to help keep our website safe, lawful and respectful.
It explains:
- what you can and cannot do when using our website
- what rules apply when submitting content, forms, files or messages
- how we may respond if this policy is breached
- how to report concerns to us
3. Permitted use
You may use our website for lawful purposes only.
You may use our website to:
- learn about Madhouse Media Ltd
- view our services
- contact us
- request a quote
- submit an enquiry
- access resources we make available
- interact with website features we provide
- use the website in a normal and reasonable way
You must use the website responsibly and in line with this policy, our Website Terms and Conditions, and all applicable laws.
4. Prohibited use
You must not use our website:
- in any way that breaches any applicable local, national or international law or regulation
- in any way that is unlawful, fraudulent, dishonest or harmful
- to carry out or attempt to carry out any criminal offence
- to harm or attempt to harm children or vulnerable people in any way
- to bully, harass, threaten, abuse, intimidate or target another person
- to send spam or unsolicited advertising
- to impersonate another person, business or organisation
- to misrepresent your identity or your connection with any person or business
- to submit false, misleading or inaccurate information
- to interfere with the normal operation of the website
- to overload, disrupt, damage or impair the website
- to gain or attempt to gain unauthorised access to the website, server, database, systems, accounts or networks
- to test, scan or probe the vulnerability of our systems without written permission
- to bypass or attempt to bypass security, authentication, rate limits or access controls
- to scrape, harvest, copy or extract data from the website without permission
- to use bots, crawlers, scrapers, automated tools or scripts in a way that harms or overloads the website
- to reverse engineer, copy, duplicate, reproduce or resell any part of the website without permission
- to upload or transmit viruses, malware, trojans, worms, spyware, ransomware, logic bombs or any other harmful code
- to use the website in a way that could damage our reputation, business, users, clients, suppliers or partners
5. Security rules
You must not knowingly introduce anything harmful to our website or systems.
This includes:
- viruses
- malware
- trojans
- worms
- ransomware
- spyware
- adware
- logic bombs
- harmful scripts
- malicious code
- corrupted files
- tools designed to interrupt, damage or access systems without permission
You must not attack our website using a denial-of-service attack, distributed denial-of-service attack or similar method.
A breach of this section may be a criminal offence under the Computer Misuse Act 1990. We may report suspected breaches to the relevant authorities and co-operate with them, including by disclosing your identity where we are legally permitted or required to do so.
6. Submitting content, files or information
If you submit, upload, send or provide any content, files or information through our website, you must make sure that you have the right to do so.
This may include:
- contact form messages
- quote requests
- project briefs
- images
- documents
- logos
- artwork
- brand assets
- website files
- feedback
- reviews
- comments
- support information
- technical information
Anything you submit must comply with this Acceptable Use Policy.
You must not submit anything that:
- is unlawful
- is false, misleading or dishonest
- is defamatory
- is obscene, offensive, hateful or inflammatory
- is abusive, threatening or harassing
- promotes violence
- promotes illegal activity
- promotes discrimination
- promotes sexually explicit material
- exploits or harms children
- breaches another person’s privacy
- infringes copyright, trade marks, database rights or other intellectual property rights
- breaches confidentiality or any legal duty owed to another person
- contains personal data you are not entitled to share
- contains harmful code, malware or viruses
- is intended to deceive, manipulate or impersonate
- damages or may damage our reputation or the reputation of others
7. Content standards
Any content you submit to our website must:
- be accurate where it states facts
- be genuinely held where it states opinions
- comply with UK law and any other applicable law
- be respectful and appropriate
- not infringe the rights of others
- not contain harmful, abusive, discriminatory or unlawful material
These standards apply to the whole of any content you submit and to each part of it.
8. Interactive features
We may provide interactive features on our website from time to time.
These may include:
- contact forms
- enquiry forms
- quote forms
- live chat
- blog comments
- reviews
- file upload tools
- client portals
- support forms
- discussion areas
- user accounts
- other interactive tools
Where we provide interactive features, we may monitor, moderate, review, remove or restrict content where we reasonably consider it necessary.
We do not guarantee that all interactive features will be monitored or moderated at all times.
If we provide a feature that allows users to publish content publicly or interact with other users, we may provide additional rules, reporting tools, moderation information or terms that apply to that feature.
9. Children and young people
Our website is mainly intended for businesses, organisations and adults.
Children should not use interactive features on our website without the consent and supervision of a parent, guardian, school, club or responsible adult where appropriate.
You must not use our website to harm, exploit, groom, target, bully, harass or endanger children or young people in any way.
If we become aware of content or activity that may place a child or young person at risk, we may remove the content, restrict access, report the matter to relevant authorities and take any other action we consider appropriate.
10. Uploads and file safety
If our website allows you to upload files, you must make sure that any files you upload are safe, lawful and appropriate.
You must not upload files that:
- contain viruses or malware
- contain unlawful material
- infringe someone else’s rights
- include confidential information you are not allowed to share
- include personal data you are not entitled to provide
- are deliberately corrupted or harmful
- are designed to disrupt, damage or access our systems
We may scan, block, delete or refuse files where we reasonably consider it necessary for security, legal or operational reasons.
11. Intellectual property
You must not use our website to infringe the intellectual property rights of others.
You must not upload, submit, copy, publish, distribute or use content unless you own it, have permission to use it or are otherwise legally entitled to use it.
This includes:
- images
- logos
- videos
- text
- designs
- artwork
- music
- software
- website files
- branding
- documents
- trade marks
- copyrighted materials
If you believe content on our website infringes your rights, please contact us at:
12. Data protection and privacy
You must not use our website to collect, misuse, expose or unlawfully share personal data.
You must not submit personal data about another person unless you have a valid reason and the right to do so.
If you provide personal data to us, it will be handled in line with our Privacy Policy.
13. Spam and unsolicited communications
You must not use our website, forms, email addresses or contact details to send spam, bulk messages, unsolicited advertising or promotional material.
You must not use our website to collect contact details for spam, scraping, phishing or unsolicited marketing.
14. Links to our website
You may link to our website provided that you do so fairly and legally.
You must not link to our website in a way that:
- suggests an association, approval or endorsement that does not exist
- damages our reputation
- takes unfair advantage of our brand
- misleads users
- appears on a website containing unlawful, offensive or harmful content
- frames our website inside another website without permission
We may withdraw linking permission at any time.
15. Reporting misuse or concerns
If you become aware of misuse of our website, harmful content, security concerns or a breach of this policy, please contact us.
Email:
Please include as much detail as possible, such as:
- the page or feature involved
- the type of issue
- screenshots, where appropriate
- the date and time of the issue
- any other relevant information
16. Breach of this policy
We will decide, acting reasonably, whether there has been a breach of this Acceptable Use Policy.
If we believe this policy has been breached, we may take any action we consider appropriate.
This may include:
- issuing a warning
- removing content
- blocking access to the website
- disabling an account or login
- suspending use of a website feature
- deleting uploaded files
- reporting activity to law enforcement or regulators
- taking legal action
- seeking reimbursement for losses, costs or expenses caused by the breach
- disclosing information where legally permitted or required
The actions listed above are examples only. We may take any other action we reasonably consider appropriate.
17. Our responsibility
We are not responsible for content submitted by website users unless required by law.
We do not guarantee that user-submitted content, interactive features or third-party content will always be monitored, moderated or checked.
We may remove or restrict content at our discretion, but we are not obliged to monitor all content unless the law requires us to do so.
18. Changes to this policy
We may update this Acceptable Use Policy from time to time.
The latest version will be published on this page with an updated “last updated” date.
You should check this policy regularly to make sure you understand the rules that apply when using our website.
19. Contact us
If you have any questions about this Acceptable Use Policy, please contact us:
Madhouse Media Ltd
Bridge End Chambers
Front Street
Chester Le Street
County Durham
United Kingdom
DH3 3QY
Email: hello@madhousemedia.co.uk
Company number: 11356598
Registered in: England and Wales