Meet
SMART SEARCH
Smart Search is an intelligent chatbot that sits directly on your website, helping visitors get the answers they need without searching through page after page.
Customers can ask questions in their own words and Smart Search responds using the content already on your website, including your products, services and key information.
It helps visitors:
- Find the right information faster, 24/7, 365 days
- Discover relevant products or services
- Get answers without waiting for your team
- Move towards an enquiry, booking or purchase
- Stay engaged instead of leaving your website
- Keep marketing connected to the same customer and lead records.
Your website already has the information. Smart Search simply makes it much easier for customers to access it.
Answer more.
miss less
Not every customer knows where to look or which page they need.
They might want to know which service is right for them, whether you stock a particular product, how something works or what they should do next. Instead of making them search for the answer, Smart Search lets them simply ask.
For eCommerce websites, it can help shoppers discover products and track sales that started through a Smart Search conversation.
For lead generation websites, it can guide visitors towards the right service and track enquiries generated through the chatbot.
It works in the background while your team gets on with running the business, giving every website visitor a quicker route from question to answer, and from interest to action.
From Enquiry to Customer
Smart Search can help turn website visitors into leads. MADCRM helps you manage what happens after that -follow-ups, customers, tasks, sales and everything in between.
OUR
FAQs
How is Smart Search different from a normal website chatbot?
Most basic chatbots rely on fixed questions, scripted answers or simple decision trees.
Smart Search uses your actual website content as its knowledge base, so visitors can ask questions in their own words rather than choosing from a limited set of options. The aim is to make the information already on your website much easier to find.
Can Smart Search help generate leads?
Yes. Smart Search can track contact form submissions connected to chatbot sessions, helping you see when a conversation has contributed to an enquiry.
That means the chatbot is not there simply to answer questions - it can also help move visitors towards taking action.
Does it work with WooCommerce?
Yes. Smart Search can use WooCommerce product information to help visitors find relevant products and can support product and cart interactions.
It can also track completed WooCommerce orders that were influenced by a Smart Search conversation.
How does the chatbot know what to say?
Smart Search builds its knowledge from the content on your WordPress website. You can control which pages and posts are included, add additional instructions and set information about your business, tone of voice and the main goal you want the chatbot to work towards.
Can I control which website content Smart Search uses?
Yes. You can include or exclude specific pages and posts from the chatbot's knowledge base.
That is useful when there is content you do not want surfaced in conversations, or when you only want Smart Search trained around particular services, products or areas of the website.
Can we see what visitors are asking?
Yes. Smart Search records chat sessions so you can review conversations and understand the questions visitors are asking.
You can also monitor usage, response times and conversion data from within your website.
Not getting enough leads?
Paid search advertising gets your business in front of people who are already searching for what you offer. Bring more of the right visitors to your website, then let Smart Search help answer their questions and turn more of those visits into enquiries.