Terms and Conditions
PLEASE READ THE BELOW CAREFULLY BEFORE USING THIS SITE
Terms of Website Use
Last updated: 1st February 2026
Please read these Terms and Conditions carefully before using this website.
These Terms and Conditions explain the rules for using our website at:
By accessing, browsing or using this website, you agree to comply with these Terms and Conditions. If you do not agree with them, you must not use this website.
These Terms and Conditions apply only to your use of our website. If you buy services from us, separate service terms, proposal terms, contract terms or order terms may also apply.
1. Who we are
This website is operated by Madhouse Media Ltd.
Company name: Madhouse Media Ltd
Company number: 11356598
Registered in: England and Wales
Registered office: Bridge End Chambers, Front Street, Chester Le Street, County Durham, United Kingdom, DH3 3QY
Email: hello@madhousemedia.co.uk
In these Terms and Conditions, “we”, “us” and “our” refer to Madhouse Media Ltd. “You” and “your” refer to any person using our website.
2. Other policies that apply
These Terms and Conditions should be read alongside our other website policies:
- Privacy Policy – explains how we collect, use and protect personal data.
- Cookie Policy – explains how we use cookies and similar technologies.
- Acceptable Use Policy – explains what you can and cannot do when using our website.
If you contact us, submit a form, request a quote, upload files or use any interactive feature on our website, those policies may also apply.
3. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.
Any changes will apply from the date they are published on this page. You should check this page regularly to make sure you understand the terms that apply when you use our website.
4. Changes to our website
We may update, change, remove or replace any part of our website at any time.
We do our best to keep the information on our website accurate and up to date, but we do not guarantee that all content will always be complete, accurate or current.
We may also suspend, withdraw or restrict access to all or part of the website without notice.
5. Access to our website
Our website is made available free of charge.
We do not guarantee that our website will always be available, uninterrupted, secure or free from errors.
You are responsible for making sure that anyone who accesses our website through your internet connection understands and follows these Terms and Conditions.
Our website is intended mainly for people and businesses based in the United Kingdom. We do not guarantee that the content on our website is appropriate or available in other countries.
6. Website accounts and passwords
If we provide you with login details, a user account, password or any other security information, you must keep that information confidential.
You must not share your login details with any other person.
We may disable any account, login, password or access permission at any time if we reasonably believe you have failed to follow these Terms and Conditions or if we need to protect the security of our website.
If you know or suspect that someone else has access to your login details, you must contact us as soon as possible at:
7. Intellectual property rights
Unless otherwise stated, we own or are licensed to use all intellectual property rights in our website and the content published on it.
This includes, but is not limited to:
- text
- graphics
- logos
- branding
- layouts
- images
- videos
- icons
- downloads
- design elements
- website code
- written content
- marketing materials
All rights are reserved.
You may view our website for your own personal or internal business use. You may also print or download extracts for reference, provided that you do not modify the content and do not use it for commercial purposes without our written permission.
You must not:
- copy large parts of our website
- reproduce our content for commercial use
- claim our content as your own
- remove copyright notices
- use our branding without permission
- use our images, graphics, videos or written content separately from the surrounding context
- scrape, harvest or extract content from our website without permission
If you use, copy or download any part of our website in breach of these Terms and Conditions, your right to use the website will end immediately and you must delete or return any copies you have made if we ask you to do so.
8. No reliance on website information
The content on our website is provided for general information only.
It is not intended to amount to legal, financial, technical, marketing or professional advice on which you should rely.
Although we make reasonable efforts to keep information up to date, we do not guarantee that the content on our website is accurate, complete or current.
Before making decisions based on information from our website, you should take appropriate professional advice or contact us directly to discuss your specific requirements.
9. Information about our services
Our website may describe services such as website design, hosting, SEO, PPC, social media, branding, print, workwear, CRM systems, automation, artificial intelligence tools and other marketing services.
The information on our website is provided as a general guide only. It does not create a binding offer, guarantee or contract unless we confirm this in writing.
Any services we provide will be subject to a separate proposal, quotation, statement of work, order form, service agreement, contract or written confirmation.
Where there is any conflict between these Website Terms and a separate written agreement for services, the separate written agreement will apply to those services.
10. Results and performance
Where our website refers to results, improvements, case studies, rankings, leads, sales, traffic, enquiries, advertising performance or marketing outcomes, these are examples only.
We do not guarantee specific results unless we expressly agree to them in writing.
Marketing, SEO, PPC, social media and website performance can be affected by many factors outside our control, including market conditions, search engine updates, advertising platform changes, competition, budgets, customer behaviour, website history, content quality and third-party tools.
11. Uploading or sending content to us
If you upload, submit, send or provide content to us through our website, forms, email links or any other feature, you confirm that you have the right to do so.
This may include:
- text
- images
- documents
- logos
- brand assets
- website files
- marketing materials
- business information
- personal data
- project briefs
- feedback
- messages
You must not upload, send or submit anything that:
- is unlawful
- is false or misleading
- infringes someone else’s rights
- contains confidential information you are not allowed to share
- contains viruses, malware or harmful code
- is abusive, offensive, defamatory or discriminatory
- breaches our Acceptable Use Policy
You retain ownership of any materials you provide to us.
By sending or uploading materials to us, you grant Madhouse Media Ltd a limited, non-exclusive licence to use, store, copy, process and share those materials where reasonably necessary to:
- respond to your enquiry
- provide a quote
- carry out your instructions
- deliver our services
- manage your account
- communicate with you
- comply with legal obligations
- protect our business, website or legal rights
We will not use client materials for marketing, portfolio use or case studies without permission, unless this has already been agreed in a separate proposal, contract or written instruction.
You are responsible for keeping your own backup copies of any materials you send to us.
12. User-generated content
If our website allows comments, reviews, posts, uploads or other user-generated content, any content you submit must comply with these Terms and Conditions and our Acceptable Use Policy.
We may remove, edit or refuse to publish user-generated content if we reasonably believe it breaches these Terms and Conditions, breaches the law, infringes someone else’s rights or could harm our business, website users or reputation.
The views expressed by other users on our website do not represent our views, values or opinions.
13. Personal data and privacy
We process personal data in accordance with our Privacy Policy.
Our Privacy Policy explains what personal data we collect, why we use it, the lawful bases we rely on, how long we keep it, who we may share it with and the rights you have under UK data protection law.
Using our website does not remove or reduce your rights under UK data protection law.
If you have any questions about how we use personal data, please contact:
14. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies are essential for the website to work properly. Other cookies or technologies may be used for analytics, performance, marketing, advertising, embedded content or functionality, depending on the tools active on the website.
Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.
More information is available in our Cookie Policy.
15. Acceptable use of our website
You must use our website only for lawful purposes.
You must not use our website:
- in any way that breaches applicable laws or regulations
- fraudulently or dishonestly
- to send, upload or transmit harmful material
- to gain unauthorised access to our systems
- to interfere with the operation, security or availability of our website
- to copy, scrape, harvest or extract data without permission
- to impersonate another person or business
- to send spam or unsolicited communications
- to damage our reputation or the reputation of others
- in a way that breaches our Acceptable Use Policy
16. Viruses, malware and security
We do not guarantee that our website will be secure or free from bugs, viruses, malware or other harmful material.
You are responsible for using your own virus protection software and for making sure your devices, software and systems are secure.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, malware or any other harmful material.
You must not attempt to gain unauthorised access to:
- our website
- the server on which our website is hosted
- any database connected to our website
- any system, account or network connected to our website
You must not attack our website using a denial-of-service attack, distributed denial-of-service attack or similar method.
Breaching this section may be a criminal offence under the Computer Misuse Act 1990. We may report any breach to the relevant authorities and co-operate with them, including by disclosing your identity where required or permitted by law.
17. Links to our website
You may link to our website homepage, provided that you do so in a way that is fair, legal and does not damage our reputation or take advantage of it.
You must not:
- suggest that we approve, endorse or are connected with you where this is not true
- link to our website from a website that contains unlawful, offensive or harmful content
- frame our website on another website
- copy the look or feel of our website in a misleading way
- create a link that damages our reputation or business
We may withdraw linking permission at any time without notice.
If you would like to use our content in a way not covered by these Terms and Conditions, please contact:
18. Third-party links and resources
Our website may include links to websites, platforms, tools, plugins, resources or content provided by third parties.
These links are provided for information only.
We have no control over third-party websites or resources and are not responsible for their content, availability, accuracy, privacy practices, security or terms.
The inclusion of a link does not mean that we endorse or approve the third party, its website or its services.
19. Third-party platforms and embedded content
Our website may include content or functionality from third-party platforms, such as maps, videos, social media feeds, analytics tools, advertising platforms, forms, booking tools or CRM integrations.
These third-party platforms may collect data, use cookies or apply their own terms and privacy policies.
Where required, we will provide information about these technologies in our Privacy Policy or Cookie Policy.
20. Accessibility
We aim to make our website clear, usable and accessible for as many people as reasonably possible.
If you experience difficulty accessing any part of our website, please contact us and we will do our best to help.
Email:
21. Our liability
Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so.
This includes liability for:
- death or personal injury caused by our negligence
- fraud or fraudulent misrepresentation
- any other liability that cannot be excluded or limited under English law
To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.
We will not be liable for any loss or damage arising from:
- your use of our website
- your inability to use our website
- reliance on information published on our website
- errors, omissions or outdated content
- website downtime or interruption
- viruses, malware, cyber attacks or harmful material
- third-party links, tools, platforms or content
- unauthorised access to or misuse of your device, systems or data, unless caused by our failure to use reasonable care and skill
If you are a business user, we will not be liable for:
- loss of profits
- loss of sales
- loss of business
- loss of revenue
- business interruption
- loss of anticipated savings
- loss of goodwill or reputation
- loss of business opportunity
- loss or corruption of data
- indirect or consequential loss
If you are a consumer user, we only provide our website for domestic, private and general information use. You agree not to use our website for commercial or business purposes unless we have separately agreed this with you.
Different limitations and exclusions of liability may apply to services we provide under a separate proposal, quotation, agreement or contract.
22. Consumer rights
Nothing in these Terms and Conditions affects any legal rights you may have as a consumer.
If you purchase services from us as a consumer, additional terms may apply, including any rights you may have under consumer protection law.
23. Breach of these Terms and Conditions
If we reasonably believe that you have breached these Terms and Conditions, we may take action we consider appropriate.
This may include:
- restricting your access to our website
- disabling your account or login
- removing content you have submitted
- issuing a warning
- taking legal action
- reporting unlawful activity to the relevant authorities
24. Severance
If any part of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that part will be treated as removed.
The rest of the Terms and Conditions will continue to apply.
25. Transfer of our rights
We may transfer our rights and obligations under these Terms and Conditions to another organisation.
You may not transfer your rights or obligations under these Terms and Conditions to anyone else without our written permission.
26. Governing law and jurisdiction
These Terms and Conditions are governed by English law.
If you are a consumer, you and we agree that the courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland, you may also bring proceedings in Scotland. If you live in Northern Ireland, you may also bring proceedings in Northern Ireland.
If you are a business, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation, including non-contractual disputes or claims.
27. Contact us
If you have any questions about these Terms and Conditions, please contact us:
Madhouse Media Ltd
Bridge End Chambers
Front Street
Chester Le Street
County Durham
United Kingdom
DH3 3QY
Email: hello@madhousemedia.co.uk
Company number: 11356598
Registered in: England and Wales